Coronavirus Update

Closed until 17th December

In-line with government guidelines, we have temporarily closed all services until we can potentially re-open on 17th December.

If you have an existing reservation booked directly through us, a member of the team will be in touch to rearrange your dates or cancel altogether. Please be patient during this time, we are making sure we contact everyone as soon as we can. If you booked through a third party (such as booking.com) please amend or cancel your reservation through them.


 

Bookings Help

Bookings Made Through a Third-party

In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.

Bookings Made Directly with Us

Old bookings
If you were due to be staying with us between 5th November – 16th December 2020, your booking has automatically been cancelled and a member of our team will be in contact shortly. If you pre-paid or paid a deposit, your booking has been held and the deposit can be credited to a future date of your choice within 12 months. If that doesn’t work for you, a member of our team will be able to issue a full refund for you.

 

New bookings

Flexi Dates
Book with us direct, and if your plans change, you can move your booking to a new date up to 2pm the day before. You’ll only be charged the difference in price — if there is one. Excludes special event dates. Find out more about our Bookings with Benefits.

Existing group bookings
If you have a group booking and are due to be staying with us between 5th November – 16th December 2020, you can postpone the event and deposits will be moved to the re-scheduled date within a 12-month window. For groups bookings after 17th December 2020, normal terms & conditions for cancellation/postponement apply as per your contract. However, please note this policy will be reviewed regularly and we will continue to work with our clients to have a fair policy as the situation develops, taking into account UK Government guidelines. Please check back here for updates or contact the hotel event manager directly.

New group bookings
Any new group booking, arriving before 31st March 2021, can be cancelled for free up to 3 months before the event (excluding exclusive use).

Ready to reopen on 3rd December

Our team is available to take your reservations and we will be ready for your welcome return with many measures remaining in place for your safety, details of which can be found below.

Social Distancing

Keeping our distance
We've given thought to every step of your journey from arrival and check-in, to housekeeping and room service to ensure that even whilst keeping their distance, our team can look after you with our usual warm hospitality. Reception desks and counters have screens in place, and you’ll find social distancing reminders in public areas. For your convenience, furniture has been rearranged throughout public areas to observe social distancing requirements.

In-room dining at no extra cost
We’ve removed all tray charges from our in-room dining menus, so that you can enjoy additional privacy and comfort, at no extra cost. Breakfast in bed? Why not…

Room services
To minimise contact, we will provide our room services whilst you are out, let us know if you have a preferred time. Of course, if you’d prefer that our housekeepers don’t enter your room during your stay, just let us know at check-in. We’ll be happy to provide clean towels and amenities to your door. 

Confidence in Our Cleanliness

Always hygienic

We proudly hold a 5 star food hygiene rating at all of our hotels, so you can be confident that cleanliness, hygiene and safe food handling have always been high on our agenda. Working with our partners at Diversey, we’ve identified the most suitable coronavirus-effective cleaning products for use in our hotels.

Your room
We promise that our experienced housekeepers will have taken time and care to ensure that your bedroom has been meticulously cleaned and fully disinfected, following a detailed checklist and ensuring extra attention to high-touch areas, such as TV remotes, taps and telephones.

Public spaces
Staffing levels have been set to ensure that public spaces can be continuously cleaned and disinfected throughout the day.

Behind the scenes
You can be confident that we hold ourselves to the same top cleanliness standards back of house as we do in our guest spaces, and we’ve taken steps to ensure that our employees can observe social distancing too.

Training & Best Practice

Handwashing
Our employees are taught the best handwashing technique from day one, and are trained to follow our very own 8-step handwashing procedure, every time.

Top-class procedures
Our company’s own environmental health professional has led our health and safety response to coronavirus since the first case arrived in the UK. We’re continuously reviewing all that we do and taking into consideration all government guidance to ensure that our procedures continue to protect our guests and people.

Knowledge & training
In addition to the comprehensive training in food hygiene, cleaning and infection control that all of our staff receive, our hotel teams will receive specific training in the control and spread prevention of coronavirus.

Face coverings
It is a mandatory requirement for guests to wear face coverings in our indoor public areas, except for bars and restaurants when eating or drinking, and subject to exemptions.

Our team will wear face coverings when working in our public areas and restaurant, unless medically exempt.

Group size
On 14th September, it became illegal to gather indoors or outdoors in groups of more than six persons, unless all persons are from a single household, or attending a wedding.

Track & trace
Providing contact details as part of the NHS track and trace programme is now a legal requirement for all guests visiting our hotel, and we display QR codes for guests who use the NHS COVID-19 app.

 

Meetings & Functions

Preferred contact method