Who we are

Andrew Brownsword Hotels Limited trading as ABode Hotels is a company registered in England and Wales with company number 04890274 and VAT registration number 821211485. Registered office 8 Gay Street, Bath, BA1 2PH. 

What information we collect

Information may be collected at the following online points; newsletter sign-up form, our third-party room, table & event booking tools, enquiry forms and from via cookies from general website use (see Website Privacy Policy). 

We will also collect information when you use any of our products and services including our rooms, restaurant, meetings & events facilities, wedding facilities and Wi-Fi.  The information collected during this time is classed as personal data and as such, is information that may allow someone to identify you.  We will also collect preference details and health information for example, dietary requirements. 

This sort of information may include:

• Contact details
• Diet, disability and health details
• Car registration
• Passport details
• Personal preferences relating to any of our facilities

If you provide us with any personal data relating to any third party (e.g. information about your spouse, children, employees or colleagues) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes. 

What we do with your information

We’ll use this information to process your bookings, respond to any enquiries, process gift vouchers and provide you with use to our services & facilities. 

Only with your express consent will we send you marketing communications, mainly via email through our regular newsletters, featuring content we think you might be interested in.  We may also use this information to show you relevant content on social media or through online advertising spaces.

Through trusted third-party platforms we may use your information in an anonymous format to understand the profile of our guests to find similar people for marketing purposes. 

Website privacy policy

The policy: This privacy policy is for this website; www.abodecanterbury.co.uk and served by ABode Hotels, 4 Queen Square, Bath, BA1 2HA and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions. 

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union. 

Use of cookies

This website uses cookies to enhance the user's experience while visiting the website. By using this website the user is giving explicit consent to save cookies on their computer / device.

What are cookies? Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. 

Website visitor tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. 

Downloads & media files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications. 

Contact & communication with us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above. 

Request for information

Anyone may request to view, update or have deleted any information of theirs we may have stored.  To do so, please write to: Freedom of Information Officer, 8 Gay Street, Bath, BA1 2PH.  Please allow up to 20 working days before this is produced.

Alternatively, if you would simply like to unsubscribe from our newsletter mailing list, please use the unsubscribe request form. 

Email mailing list & marketing messages

We operate an email mailing list program, used to inform subscribers about special offers, events and news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through completing the unsubscribe request form or through an unsubscribe link in the footer of any sent marketing emails.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic and already stored subscriber data. 

Social media policy & usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.