Frequently Asked Questions

What you can expect at a glance: 

• Climate control with air conditioning
• 24-hour Reception assistance
• Indulgent toiletries
• Multiple payment cards accepted: American Express, Mastercard, Visa
• Premium teas, coffee & biscuits
• Safe, iron & ironing board, hairdryer and dressing table/desk
• Complimentary Wi-Fi

What time is afternoon tea served: 

Afternoon tea is served daily between 12pm and 5pm

Can non-residential guests enjoy ABode Canterbury? 

Non-residential guests and visitors are very welcome to join us for drinks or dining. To avoid disappointment, we invite you to reserve a table prior to your visit.

Traveling to and from ABode Canterbury? 

Car

If you're travelling from London via the M2/A2, follow signs for Canterbury. Once you arrive and join the city’s ring road, take the second exit at the roundabout, signposted for Margate and Ashford. At the next roundabout—adjacent to the historic ruins of Canterbury Castle—take the first exit onto Castle Street. Continue along Castle Street and take the second left into Rosemary Lane. At the end of Rosemary Lane, turn right onto Stour Street, where you'll find ABode Canterbury just past the Old Brewery Tavern, on the right-hand side.

From Ashford via the A28, follow signs to Canterbury. When you reach the ring road, take the second exit into Castle Street. Then, take the second left onto Rosemary Lane and turn right at the end into Stour Street. The hotel is located just beyond the Old Brewery Tavern, on the right-hand side.

If you're using a Sat Nav, please enter the postcode CT1 2NP for the most accurate directions.

Rail

Canterbury is well-connected by rail, with frequent services from London and the surrounding Kent region. Trains from London Victoria arrive at Canterbury East, while high-speed services from St Pancras terminate at Canterbury West. With nearly 50 trains a day from London, journey times typically range between 1 hour 20 minutes and 1 hour 50 minutes, depending on the service. Regular routes from Dover and Ramsgate also pass through both Canterbury stations en route to London, offering consistent and convenient access from the coast. Guests travelling from nearby towns such as Maidstone, Ashford, Sittingbourne, and Faversham will find services into Canterbury take around 20 to 25 minutes. Whichever station you arrive at, ABode Canterbury is just a leisurely 8-minute walk away.

Is parking available at the hotel? 

Limited secure car parking is available on a first-come, first-served basis and charged at £25 per night. To get to the car park, navigate to Jewry Lane, CT1 2NP the car park entrance is situated on Jewry Lane which will be on the right-hand side as you approach the Old Brewery Tavern, it is barrier-operated.

If I cannot park in your car park, where is the nearest car park? 

Castle Street, Watling Street.

Can I reserve accessible parking if I am a guest with a disability? 

The car park is operating on a first-come, first-served basis.

Where is the nearest coach parking? 

Canterbury Coach Park, Kingsmead Road

What time is check-in and check-out? 

Although your room is available to check-in from 3pm, and check-out is at 11am on the day of departure, guests are welcome to arrive earlier or stay after they’ve checked out to enjoy the hotel lounge or explore Canterbury.

Are dogs allowed at the hotel? 

We have 6 designated rooms that are available to book for guests who wish to bring their dog. Please call us to make arrangements if you wish to book a room that accommodates you and your dog. There is a £20 per dog, per night charge which includes a dog bed, water bowl and treat. A maximum of 2 dogs per room.

Guide dogs and accredited assistance dogs are welcome throughout our hotel.

Are children welcome? 

Children of all ages are welcome to stay at ABode Canterbury and infants (aged 0 - 2) stay for free. Children (aged 3 - 16) will be on the same rate (e.g. bed & breakfast) as the adults on their reservation.

Children aged 0-2 dine for free. Children aged 2- 12 will receive a £20 food allocation towards dinner.

Require laundry or ironing services during your stay? 

Limited laundry services are available through our trusted external partner for your convenience. Contact reception for more information.

Do you have interconnecting rooms? 

Unfortunately, no interconnecting rooms are available. 

Do you have family rooms? 

Yes, our Enviable and Most Enviable Rooms are suitable for families. 

What time is breakfast served? 

Monday – Friday: 7:00am - 10:00am

Weekends & Bank Holidays: 8:00am -10:30am

Can I book a private event at ABode Canterbury? 

We welcome special celebrations, weddings and meetings. Please call 01227 766 266 or email for further information.

Where can I smoke or vape around hotel?
 

You are free to smoke outside, where ashtrays are provided. Please don’t smoke or vape inside our public rooms or inside your own room. Smoking indoors is prohibited and will incur a charge.